Support

Our team is here to help with setup, troubleshooting, subscriptions, and general questions about ViveHome.

• Help with watch, screen, and app setup
• Subscription and billing questions
• Technical assistance and product guidance

For faster help, send us a message through our contact form.

ViveWatch is a welfare technology assistive device and is not medically approved equipment. The system is not intended for and cannot be used as a substitute for professional medical monitoring, direct observation by caregivers or healthcare professionals, or emergency services in acute situations. The system may fail to detect deviations or send alerts due to technical, network, software, or other reasons, and ViveHome is not liable for missed alerts, erroneous notifications, or health conditions that occur without warnings. Call 113 in emergencies.