Privacy Policy – ViveHome
Last updated: 6 February 2026
This page is provided in English for all languages.
This Privacy Policy explains how ViveHome (“ViveHome”, “we”, “us”, “our”) collects, uses, discloses and protects your personal data when you:
- Visit our website (the “Website”)
- Use the ViveHome health monitoring system (wearable device, screen and software)
- Use our web or mobile dashboards as a main user, next of kin or healthcare professional
We are committed to protecting your privacy and processing personal data in accordance with applicable data protection laws, including the EU/EEA General Data Protection Regulation (GDPR).
1. Data Controller
The data controller for the processing of personal data described in this Privacy Policy is:
If you have any questions about this Privacy Policy or our processing of personal data, you can contact us using the details above.
2. Who This Policy Applies To
This Privacy Policy applies to:
- Visitors to our Website
- Main users of the ViveHome health monitoring system (for example elderly or seriously ill individuals using the armband and screen)
- Next of kin / caregivers with access to a user’s data
- Healthcare professionals using our dashboards or alerts, where applicable
Some sections below are more relevant for registered users than for casual Website visitors.
3. What Data We Collect
3.1 Data you provide to us
Website visitors
When you use our Website, you may provide us with:
- Contact details (such as name, email address, telephone number) when you fill out contact forms, request information or sign up for news or pre-launch interest
- The content of messages you send us (support requests, general inquiries, feedback)
Main users (patients / end users)
When you register as a main user and use ViveHome, we may collect:
- Identification and contact data: name, contact information, user ID or account identifier
- Basic profile data: age or age range, gender (where provided), language preferences
- Medical context (where relevant and provided by you or your healthcare provider): diagnosed conditions, relevant risk factors or treatment plans, other health-related information you choose to share
Next of kin / caregivers
If you are registered as next of kin or caregiver, we may collect:
- Name
- Contact details (email, phone number)
- Relationship to the main user
- Account and login details for our dashboards
- Notification preferences (how and when you wish to be alerted)
Healthcare professionals
If you are a healthcare professional using ViveHome in cooperation with patients, we may collect:
- Name and professional role
- Organization/clinic details
- Contact information (email, phone)
- Account and login details
- Logs and audit trails of access to user data, for security and compliance
3.2 Data collected automatically through the ViveHome system
For main users, when the ViveHome armband, screen and software are active, we may collect and process:
- Vital signs and physiological data: heart rate/pulse, blood oxygen saturation (SpO₂), body temperature, blood pressure (where supported)
- Derived metrics and trends: sleep patterns and duration, indicators of stress or strain, activity levels and rest periods, historical trends
- Alert and event data: triggers, time/context of alerts, who received alerts
- Device and technical data: device identifiers, timestamps, synchronisation, connectivity status and error logs, battery/system status
In some configurations, location-related information may be processed (for example for “safety zone” or geofencing functionality). Where such features are active, this will be clearly described in the user settings, and location processing will be limited to what is necessary to provide the function.
3.3 Data collected automatically on the Website
When you visit the Website, we may automatically collect information such as:
- IP address
- Browser type and version
- Device type and operating system
- Referring URLs and pages visited on the Website
- Time and date of your visit, and the time spent on pages
- Cookies and similar technologies (see Section 9 below)
We use this data primarily for security, to maintain and improve the Website, and to understand how it is used.
3.4 Advertising via Meta (Facebook and Instagram)
We use Meta’s advertising platforms (including Facebook and Instagram) to reach people who may be interested in ViveHome and our services. When you interact with our ads (for example by viewing, clicking or filling out a form), Meta may collect information about that interaction as an independent data controller, in accordance with Meta’s own terms and privacy policy.
In some cases, we may receive limited information from Meta, such as:
- That you clicked on an ad and visited our Website
- That you submitted a lead form (for example your name, email address and any other details you chose to provide)
We use this information to:
- Follow up on your request
- Measure and improve the performance of our ads
- Avoid showing the same ads repeatedly to the same people
We do not receive your Meta password or direct access to your Meta account, and we do not sell personal data to third parties. Where required, we will ask for your consent before using such technologies.
4. Purposes and Legal Bases for Processing
We process personal data only when we have a valid legal basis under GDPR. Below we explain the purposes of processing and their corresponding legal bases.
4.1 Providing the ViveHome service
- Register and manage user accounts
- Measure, process and display vital signs and health-related data
- Generate and deliver alerts and notifications
- Provide dashboards, reports and health trends
- Maintain, troubleshoot and further develop the service
Legal bases
- Performance of a contract (GDPR Article 6(1)(b))
- Legitimate interests (Article 6(1)(f))
- Protection of vital interests (Article 6(1)(d)) in limited situations
For health data (special categories of data)
- Your explicit consent (Article 9(2)(a)), and/or
- Processing necessary for health or social care under professional responsibility (Article 9(2)(h))
4.2 Communication and support
- Respond to inquiries and support requests
- Communicate about your account and service updates
- Inform about significant changes, incidents or security matters
4.3 Analytics, product improvement and research
We may use personal data, and preferably anonymised or pseudonymised data, to improve performance, user experience and safety mechanisms. Where possible, we anonymise data so that it is no longer personal data.
4.4 Legal obligations and security
- Comply with legal obligations
- Prevent, detect and investigate misuse or security incidents
- Ensure the security and integrity of our systems
5. Who We Share Personal Data With
We only share personal data when necessary and in a controlled manner. We may share your data with:
- Next of kin / caregivers (where you have designated access)
- Healthcare professionals and organizations (where applicable and agreed)
- Service providers (data processors) under data processing agreements
- Public authorities where required by law
We do not sell your personal data to third parties.
6. International Data Transfers
We seek to store and process personal data within the EU/EEA wherever possible. If personal data is transferred outside the EU/EEA, we will use adequate safeguards such as Standard Contractual Clauses (SCCs) and additional measures where necessary.
7. Data Retention
We store personal data only for as long as necessary for the purposes described in this Privacy Policy, or as required by law. In general, account/profile data is stored while the account is active; health data is stored as needed to provide the service; technical logs are stored for a limited time; and contact communications are stored as necessary to handle requests.
8. Your Rights
If you are located in the EU/EEA (including Norway), you have rights under GDPR, including: access, rectification, erasure, restriction, portability, objection, and the right to withdraw consent.
You also have the right to lodge a complaint with your local data protection authority. In Norway, the supervisory authority is Datatilsynet.
9. Cookies and Similar Technologies
Our Website uses cookies and similar technologies to enable basic functionality, improve security, and analyse usage. Where required, we will ask for your consent before using non-essential cookies. You can manage cookie preferences in your browser settings.
10. Security
We implement appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls, logging/auditing, regular updates, and monitoring. No system is entirely secure, and we continuously work to reduce risk.
11. Children’s Data
ViveHome can in some cases be used by or for children, in cooperation with healthcare providers and guardians. Where we process children’s data, we apply additional safeguards and ensure the appropriate legal bases and authorisations.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our Website and will be marked with the date of the last update. If we make significant changes, we will notify you clearly.
13. Contact
If you have any questions, concerns or requests, please contact: